Frequently Asked Questions
Everything you need to know about your Abbott Lyon experience.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your parcel's journey.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all packaging included. Please note that personalized or engraved items are non-returnable.
Does my jewelry come with a warranty?
Yes, all Abbott Lyon jewelry comes with a 2-year quality guarantee. This covers any manufacturing defects, ensuring your pieces stay beautiful for as long as possible.
Can I personalize my items after placing an order?
Because we begin crafting personalized pieces shortly after an order is placed, we are unable to make changes once the order is confirmed. Please double-check your spelling and design choices before checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay to provide you with flexible payment solutions.
Is your jewelry water-resistant?
Most of our pieces are designed for daily wear and feature high-quality plating. However, to maintain the longevity and shine of your jewelry, we recommend avoiding contact with water, perfumes, and lotions.